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News & Press: Casemaker

Casemaker Weekly - March 21st

Wednesday, March 21, 2018  

Casemaker Mobile

The Casemaker Mobile app is available in the Apple App Store as well as Google Play. Once you have downloaded the app, you will need to register it. To register log in to the Casemaker website on your computer and click on the Mobile Application link on the left of the Casemaker home page. Fill out the form at that link to register and to receive a reference code. Then open the app on your mobile device and enter the email address you used to register, as well as the reference code you received. Please note the code is case sensitive. Then you are ready to have all the breadth of coverage Casemaker provides, in the palm of your hand!

Tracking Client Research

Need to keep track of time spent doing online research for a client? Utilizing the Client and Session Summary features of Casemaker can help. Simply create a Client and select that client each time you begin to conduct research for them. Once you have finished, click the Sign Out link to sign out of Casemaker and view the Session Summary. The Session Summary contains the date, time and client for each search, which can be used to keep track of billable hours for the client. Please remember to print this information as it cannot be retrieved after closing the Session Summary.

Getting Help Using Casemaker

Sometimes you just need a little help! Casemaker offers plenty of options to get you going. At any time you can click on the Help link in the upper right corner of Casemaker to find these options. Support is available between 8 am and 8 pm Eastern Standard Time, Monday- Friday. If you would like to speak with a Customer Support representative simply call 1-877-659-0801. You can email for assistance at Casemaker offers a live chat service during support hours as well by clicking on the Live Chat link in the upper right corner of Casemaker. Free webinar training is offered regularly as well. To sign up click on the webinar link in the upper right-hand corner of Casemaker. Training webinars are free and you can take them as often as you like. You can also find a user guide by clicking on the Help link in Casemaker if you prefer to learn at your own pace.

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