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Casemaker Weekly - August 1st

Wednesday, August 1, 2018  
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This week we talk about getting help, performing suffix searches and how to narrow down your results. Let's get started!

Getting Help Using Casemaker

Sometimes you just need a little help! Casemaker offers plenty of options to get you going. At any time you can click on the Help link in the upper right corner of Casemaker to find these options. Support is available between 8 am and 8 pm Eastern Standard Time, Monday- Friday. If you would like to speak with a Customer Support representative simply call 1-877-659-0801. You can email for assistance at support@casemakerlegal.com. Casemaker offers a live chat service during support hours as well by clicking on the Live Chat link in the upper right corner of Casemaker. Free webinar training is offered regularly as well. To sign up click on the webinar link in the upper right-hand corner of Casemaker. Training webinars are free and you can take them as often as you like. If you can’t make any of the scheduled webinars you can watch the recorded videos at the videos link as well.

Narrowing your Search

Are your results just too much? If you are finding too many documents, you can always narrow your search. Once you have submitted your query you can see the various document types that your results included in a list on the left side of the screen. Click on the category you prefer to get all the results in that document category. Once your results load, you will notice a new menu will appear on the left side of the screen. This menu offers you a variety of ways to further narrow your search. For example, you can narrow by state, court, date, and keyword. Casemaker will automatically filter your results after you click the checkbox next to your choice. Take note, in some cases, you may have to click the Show All link to see all the possible options.

Using the asterisk * or suffix search

Using the asterisk tells the Casemaker system to find documents which have the characters before the asterisk but any ending. So drill* will pull up documents with driller, drilling, drilled and so on.

 

That is all for this week! We will back with more tips and tricks next week. Thanks again for making Casemaker a Valued Member Benefit.


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